Posts Tagged Clients

The type of tasks I give my own Virtual Assistant

Although I had often outsourced the occasional one-off task, I was actually doing everything myself and only started regularly working with a VA after I broke down in tears after spending most of the week dealing with a host of support emails instead of getting any real work done. That was the moment I knew it was time to get some help.

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How to raise your hourly rate (with email template)

If you charge by the hour, at some point you’re going to reach an income plateau as there are only so many billable hours you can work in a day. You know you need to raise your rates as time goes on, but you’re also worried you might lose some of your clients if you do. Here’s how to up your prices like a pro along with a customisable email template.  

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Virtual Assistants reveal their first client (and how they got them)

If you’re a new Virtual Assistant or thinking of becoming one, I’m sure you’re worried about how you will get new clients. So to help you get an idea of who could be that elusive and exciting first client, I asked members of my VA Handbookers Facebook group a load of questions about their first one including how they got them and what tasks they needed help with.

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How to get awesome clients

If you want to have a satisfying and fulfilling freelance career it’s really important to have clients that you enjoy working with – because there’s no point in leaving a (horribly unfulfilling, tedious but secure) full-time job to still be miserable at work! A great client is a rare and wonderful thing but not as hard to find as you might think.

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How to manage difficult clients

Difficult clients can undermine your business, knock your confidence, feed your insecurity, make you doubt yourself and even make you start to hate freelancing – so it’s really important you know how to identify and manage all the different types. Remember that you work with your client, not for them so be proactive, steer the process and manage the relationship. 

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The biggest blunder of my VA career

Today I’m going to share a MASSIVE blunder that I made with my main client earlier this year just so you can see that it isn’t so much the mistake that matters, it’s how you respond and deal with that mistake that matters to the client. And hold on to your hats and hide behind your fingers, because this was a pretty big and rather embarrassing error!

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Replay of the Q&A interview with my favourite client

On 11th January I held a live Google Hangouts on Air interview and Q&A session with my favourite client Luan Wise. We held the interview so potential VAs could find out how we work together, what tasks she asks me to do, how I manage her expectations, and what clients look for in a Virtual Assistant.

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How to manage your time when you have multiple clients

When my trainees are about to be signed off and released into the world of freelancing, we often discuss how to manage your time when you’re trying to run your own business as well as managing multiple clients. I’ve picked up quite a few time-management tricks over the years and here is some of the advice I give them.

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The three best ways to find your first client

At the end of the day, the main thing every potential and new VA wants to know is “where do I get clients?”. Because this is the question on the lips of every freelancer and something I discuss in every single training session, I thought I’d share the three most successful methods I’ve found of how to fish for and land your first client.

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What to do when a potential client doesn’t know what they need you for

Annoyingly, you will regularly be contacted by people who have absolutely no idea what they want you to do. They know they need help, but they’re often so busy they can’t think straight and really aren’t sure of the best way to use you. You obviously need to fix this or you won’t end up doing any work for them at all!

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