Difficult clients can undermine your business, knock your confidence, feed your insecurity, make you doubt yourself and even make you start to hate freelancing – so it’s really important you know how to identify and manage all the different types. Remember that you work with your client, not for them so be proactive, steer the process and manage the relationship.
Posts Categorized Client management
Today I’m going to share a MASSIVE blunder that I made with my main client earlier this year just so you can see that it isn’t so much the mistake that matters, it’s how you respond and deal with that mistake that matters to the client. And hold on to your hats and hide behind your fingers, because this was a pretty big and rather embarrassing error!
On 11th January I held a live Google Hangouts on Air interview and Q&A session with my favourite client Luan Wise. We held the interview so potential VAs could find out how we work together, what tasks she asks me to do, how I manage her expectations, and what clients look for in a Virtual Assistant.
When my trainees are about to be signed off and released into the world of freelancing, we often discuss how to manage your time when you’re trying to run your own business as well as managing multiple clients. I’ve picked up quite a few time-management tricks over the years and here is some of the advice I give them.
Annoyingly, you will regularly be contacted by people who have absolutely no idea what they want you to do. They know they need help, but they’re often so busy they can’t think straight and really aren’t sure of the best way to use you. You obviously need to fix this or you won’t end up doing any work for them at all!
One of my readers recently sent me an email suggesting I write a post on how to qualify a new client. Only two weeks into her new career, she’s already encountered a complete time-waster and wanted to share her experience in order to prevent others having the same experience. This is what she told me:
When I first started working for myself, it never once occurred to me that I could or should fire a client. I’d worked as an employee for years and employees are the ones who get fired not the other way around – plus I was new at freelancing and thought it was important to take all the work I was offered. Rookie error…