When I started out as a Virtual Assistant I thoroughly researched other VA websites and noticed that many of them mentioned contracts or terms and conditions – yet when I asked another Virtual Assistant in my area about them she said she never used a contract and simply trusted her clients. So what did I do?
At some point during your VA career, you’re going to get some late-paying clients – it’s just the way things are. Some clients are fantastic and pay your invoices immediately, some like to cut it fine, and some will really test your patience. Here’s how to deal with the late payers without opening a can of whip-ass on them.
This is a Virtual Assistant case study and interview with Kathryn Hall. Kathryn runs My Virtual Sidekick, is based in Shoreham in Sussex and has been providing admin support and transcription services to creative women since 2011. This is the story of how she became a VA.
When I first started working for myself, it never once occurred to me that I could or should fire a client. I’d worked as an employee for years and employees are the ones who get fired not the other way around – plus I was new at freelancing and thought it was important to take all the work I was offered. Rookie mistake…
If you’re a Virtual Assistant who charges by the hour then you’ll need a way of recording your time. Clients need to know they’re paying solely for the time you spend on their task, and it kinda helps if you know how much to bill them for! If you charge by the project then you probably won’t need a time tracker, but if you charge an hourly rate then you will.
Effectively and efficiently managing email accounts is a vital skill for any Virtual Assistant. From the multitude of emails you personally receive to the ones for and from your clients, if you know how to firmly take control of all the different accounts and emails, you’ll not only be a better VA, but your clients will adore you.
This is a Virtual Assistant case study and interview with Rachel Brown from Secretary Outsource. Rachel lives on the south coast in Peacehaven, East Sussex, her business operates locally from Newhaven Enterprise Centre, and she started trading in October 2007 when she was “the wrong side of 45!”.