Another popular question from new Virtual Assistants is what services they should offer their clients. Obviously, this will depend on numerous things such as demand, your niche, your skill set, your interests, your previous career and your location, but here are 30 different VA services you could consider offering to start you off.
30 Virtual Assistant services you could offer
- Creating/updating/maintaining databases and CRMs.
- Collating business cards into an Excel sheet for uploading to CRMs or address books.
- Data entry.
- Basic bookkeeping (Click here to read HMRC’s money laundering regulations (AML) for VAs).
- Data mining / online research.
- Typing up notes for authors.
- Minute taking (This traditional skill pays incredibly well and will bring in a reliable income. I have a course if you want to learn how to do it).
- Video creation/editing/uploading.
- Social media set up/maintenance/content research/scheduling.
- Social media and Google ads – creating, monitoring and analysing.
- Setting up/managing webinars and podcasts.
- Forum commenting/monitoring.
- Setting up LinkedIn profiles, groups.
- Photo editing.
- Transcription (because this is different from minute taking).
- Marketing – creating sales pages/squeeze pages/pop up email boxes.
- Creating/editing/formatting templates and guides.
- Event coordination – venue finding and confirmation/collating attendees and documents/on-site support.
- Chasing outstanding invoices.
- Diary/calendar management – scheduling meetings, syncing with devices, adding upcoming events.
- Email management and inbox detox.
- Writing/editing/formatting reports and presentations.
- Researching/making travel and accommodation arrangements.
- Lifestyle management – personal duties inc buying gifts, dry cleaning, booking restaurants and events, house moving, researching cheaper utility companies, paying bills etc.
- Blog set up/writing/SEO/editing/scheduling.
- Website set up/writing/SEO/editing/scheduling
- Newsletter set up/writing/autoresponders/editing/maintenance/scheduling (remember that you and your client have to comply with data protection laws or you may be fined. It’s all covered in my newsletter course.)
- eBook editing/formatting/publishing.
- Gmail set up, importing and creating labels/filters/folders (I have a free Gmail course).
- Designing/formatting infographics, logos, banners, and social media profile images.
There are many types of Virtual Assistant.
Some Virtual Assistants are more like freelance PAs and offer very traditional secretarial-type services. Some are reeeeally techie and set up online courses, membership sites and run social media adverts, and most are kinda “in-between” VAs.
They offer a mix of services based on what they already know how to do, the things their clients have shown them how to do after hiring them, and stuff they’ve learned out of interest along the way.
The services you offer really do depend on what you did before you went freelance and became a Virtual Assistant.
A Virtual Assistant service I would never offer
It’s up to you, obvs but in my experience, call answering is a total pain in the bum and I wouldn’t touch it with a barge pole.
It’s not cost-effective for the client, you never get a minute to yourself, calls constantly disrupt your focus so you can’t concentrate on client work and the phone always rings when you’re either on the loo or when you’re bagging your items at a supermarket checkout.
Personally, I would point your client towards a professional call-answering service, instead.
As a Virtual Assistant, your job is to ‘sort sh*t out’ for your clients, you don’t actually need to do everything yourself. I mean, clients need plumbers but you’d source one and not sign up for a plumbing course, right?
Suggesting a call-answering service shows your client that you have their best interests at heart and, because call answering is “bitty” low-paying work, you also free yourself up to get on with meatier tasks.
Call answering companies are cheaper than VAs, they will answer the call with your client’s business name and can even be given a list of common support ticket responses.
You can either refer your client directly to a call answering service or outsource to the company directly and ask them to send you summary emails so you can follow up on enquiries as required.
- Focus on your Virtual Assistant niche and what tasks people who work within it will need doing.
- Keep learning so you’re constantly honing your existing skills and adding new ones. You can find lots of free and paid courses on my Downloads and Training page.
- Consider charging a monthly retainer for ‘bitty’ tasks.
- Remember that, as a Virtual Assistant, your job is – you don’t necessarily need to do the job yourself! A client might want a website building, it would be insane to learn to be a web developer when you can just find one and project manage the task.
- Don’t take on anything that doesn’t fit in with your other clients, existing tasks or your business model such as being completely virtual or being able to work around family commitments etc.
- Basically, don’t take on anything that doesn’t tie in with why you decided to become a VA in the first place. A client or task you don’t like/want may provide money now but will prevent you from taking on work you do actually want.
- Watch out for people trying to save money by hiring a VA when they should really be hiring a professional copywriter, web designer/developer, graphic designer, marketer etc instead.
Ready to set up your VA business?
If you’re done researching and just want to get going, maybe it’s time to enrol in my DIY VA course.
With lifetime access and an incredible trainee-only support group, you’ll be a bulletproof business owner in no time. You can even pay in instalments.