A good service to offer is credit control – i.e. chasing invoice payments. You might shudder at the thought of calling strangers to chase money, but it’s actually completely painless if you know what to say. Many small businesses and freelancers prefer to outsource this task because it creates a buffer between them and their client.
Posts Categorized Learn & develop
Like August, December can often be a quiet time for VAs. Your clients are usually winding down for Christmas themselves and, although it’s great to have a couple of weeks off, if you spend some time during the gap between Christmas and New Year (Twixtmas / Chrimbo Limbo) putting your house in order, you’ll start the coming year way ahead of the game.
Once I needed to remotely show a client how to do a couple of things. My client had lost an email and I thought they might have accidentally clicked the ! icon which means ‘report spam’. So I took a screenshot of my Gmail inbox with this button highlighted in order to ascertain if they had indeed done this – and I actually drew arrows on the screenshot. Here’s how:
When I’m trying to talk a client through a task it always helps if I can either see what they’re looking at on their screen or they can see what’s on mine so I can show them what to do. A really easy way to do this is to use the free screen-sharing facility on Skype.
If you’re a Virtual Assistant who charges by the hour then you’ll need a way of recording your time. Clients need to know they’re paying solely for the time you spend on their task, and it kinda helps if you know how much to bill them for! If you charge by the project then you probably won’t need a time tracker, but if you charge an hourly rate then you will.
Effectively and efficiently managing email accounts is a vital skill for any Virtual Assistant. From the multitude of emails you personally receive, to the ones for and from your clients, if you know how to firmly take control of all the different accounts and emails, you’ll not only be a better VA, but your clients will adore you.