If you charge by the hour, at some point you’re going to reach an income plateau as there are only so many billable hours you can work in a day without losing your mind. You know you need to raise your rates as time goes on, but you’re also worried you might lose some of your clients if you do. Here’s how to up your prices like a professional business owner along with a customisable email template.
Posts Categorized Client management
Difficult clients can undermine your business, knock your confidence, feed your insecurity, make you doubt yourself and even make you start to hate freelancing – so it’s really important you know how to identify and manage all the different types. Remember that you work with your client, not for them so be proactive, steer the process and manage the relationship. Here’s how to do it with ease:
Today I’m going to share a MASSIVE blunder that I made with my main client earlier this year just so you can see that it doesn’t matter if you make a mistake, it’s how you respond and deal with it that matters to the client. And this was a HUGE mistake!
On 11th January I held a live Google Hangouts on Air interview and Q&A session with my favourite client Luan Wise. We did the interview so potential VAs could find out how we work together, what tasks she asks me to do, how I manage her expectations, what she looks for in a VA and then ask us questions about anything they liked.
When my VA trainees are about to be signed off and released into the world of freelancing, we often discuss what it’s like to work for yourself, pitfalls and ways they can better manage their time once they’re working with multiple clients. I’ve learned a few time-management tricks over the years, but I also have some advice on how to make the most of freelance life in general.
Annoyingly, you will regularly be contacted by people who have absolutely no idea what they want you to do. They know they need help, but they’re often so busy they can’t think straight and really aren’t sure of the best way to use you. You obviously need to fix this or you won’t end up doing any work for them at all!
One of my readers recently sent me an email suggesting I write a post on how to qualify a new client. Only two weeks into her new career, she’s already encountered a complete time-waster and wanted to share her experience in order to prevent others having the same experience. This is what she told me:
When I started out as a Virtual Assistant I thoroughly researched other VA websites and noticed that many of them mentioned contracts or terms and conditions – yet when I asked another VA about them she said she never used a contract and simply trusted her clients.
So what did I do?
At some point during your VA career you’re going to get some late payers. I wish I didn’t have to just tell you that, but it’s just the way things are. Some clients are really good payers and some clients are a pain in the rear – it’s the way of the world. There are a few things you can do to mitigate the damage however.
When I first started working for myself, it never once occurred to me that I could or should fire a client. I’d worked as an employee for years and employees are the ones who get fired not the other way around – plus I was new at freelancing and thought it was important to take all the work I was offered. Rookie error…